Supporting you through Covid-19. Common FAQ's | Signal Telecom

COVID-19: Common FAQ’s

This is a tricky time for everyone & to help support your business through Covid-19, we thought we would answer some of the frequently asked questions we have been receiving.

Would it be possible to have a short term mobile contract?

We want to help you in any way we can and understand that you need to keep connected to your employees, even more so now that they are working remotely.  During this unprecedented time, we can offer cost-effective, short term contracts.

I may need extra data whilst I am remote working, what are my options?

You can add temporary data bolt-ons to your tariff, which will give you more data & help stop you incurring excessive data charges. Call your account manager or call our client services team on 01748 835599 who will be able to help you get your bolt on applied.

I still have a traditional phone system, can we forward the calls to our home telephone number or mobile?

Yes, however there is a charge for the call diversion service and diverted call rates will apply.

I have a cloud-based phone system, can I use this at home?

Yes. From utilising your desk phone at home to installing an application, allowing you to make & receive calls on your mobile as if they were from your office, we can advise you of the best method to accept calls from your home.  You can also make internal calls as normal. It’s very easy to set up, so give us a call on 01748 835599 and we can help get you set up asap.

I have a cloud-based phone system, can I plug my office phone in at home?

This is possible, but it depends on which phone you have. If you contact our client services team on 01748 835599 and we will be able to advise.

How can I access my business documents at home?

With Microsoft Office 365 & Box, you can access your documents in the cloud.

If you have Office365, you can access your documents through OneDrive. Here is a video tutorial showing you how. Click here to view

If you have a Box licence, here is a great tutorial showing you how to access your documents. Click here to view 

How can I collaborate with my colleagues if I’m not in the office?

SharePoint & Box allows you to save your work in shared folders. Microsoft Teams allows you to invite everyone you work with to chat, meet, call and collaborate! SharePoint and Teams are both available as part of the Microsoft Office 365 package!

I don’t have a strong internet connection at home, what can I do?

Mobile broadband is a cost-effective, easy and hassle-free solution to enable internet on the go or if you are struggling with a poor internet connect. Some mobile broadband routers allow up to 20 devices to connect, so you can rest assured you and your employees will be fully connected and able to work efficiently. Need a mobile broadband solution? Then get in touch for a cost effective solution.

​What are your plans during the COVID-19 outbreak?

The safety and well-being of our team and customers is our highest priority so we are monitoring the evolving situation surrounding COVID-19.We have remote working measures in place to ensure we will be able to serve you and your business effectively. Our team is on hand to make sure your business receives minimum disruption during this difficult time.

Check out our full update here

Is it too late to get these products & support?

No of course not! We are here to support you through this time in any way that we can. If you need any assistance with any existing products that you have or need to add some in order to help you work productively during this outbreak, then please get in touch with our team. You can find our contact details below.

Have we missed anything?

If you have any other questions that we may have missed, then please get in touch with our team either by calling us on 01748 835599 or email us at

We are here to help.

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