What are the pros and cons of using Cloud Telephony or VoIP in your business? Find out how it can reduce costs for your business and save you upto 50% off your fixed line bills!
The Pros Of VoIP
There are many advantages to using a VoIP telephone system, including:
- Saving money – VoIP providers typically have a wider variety of plans, including pay-as-you-go options so you only pay for a telephone service when you need it with some users seeing a reduction of upto 50% compared to their fixed line bills.
- Feature-rich – with a standard telephone company, you will often have to pay for features, whereas VoIP offers a wealth of useful features that are simply included for free including conferencing, call waiting, caller ID and call forwarding
- It’s portable – with portable hardware, if you work in a company or organisation that uses an intranet, you can still access your office from home through VoIP. Many VoIP providers also have options for you to access your VoIP phone system via a mobile app
- More calls can be handled on one access line – You can have one telephone number ring on several devices at the same time, helping employees stay connected to clients as well as each other. VoIP phones can also be used to conduct video conferencing and therefore reduce travel time and costs.
The Cons Of VoIP
- Dependency on continuous internet and power supply – if you experience a power cut and you have no backup power, your VoIP phones will not work. VoIP also has a dependency on bandwidth, so if your office is downloading numerous files or the network use is heavy, this in turn may decrease the amount of bandwidth available for your call and this will impact the quality of the call. If your Internet fails for some reason, your VoIP line will also fail, causing your call to drop
- Quality and delay – the call may drop out if bandwidth gets too tight, or it may sound scrambled. If there is network congestion, this might result in a ‘delay’ where the person you’re calling sounds like he or she is taking longer to respond. In most cases, these problems are temporary and may resolve on their own. Sometimes all it needs is for you to reboot your router.
- Emergency calls – it is important to register your phone number and address with the Emergency Service database so that when you dial 999 they have your location details on screen in front of them. However, while portability is an advantage for VoIP, calling 999 from a VoIP line will only transmit whatever address you provided at setup for 999 services. In addition, emergency calls may fail if you have a power cut or your broadband connection fails, so it is important to have mobile phone as backup
The list of pros almost overwhelmingly outweighs the list of cons – the benefits of using VoIP are numerous. To significantly reduce telephone charges by switching to VoIP makes perfect business sense.
Should you require any further information on VoIP, please just get in touch and we’ll be happy to help you.