Top 5 Reasons Your Overspending on your Mobile Contract

According to a recent study, businesses spend on average £1500 on a standard 2 year mobile contract per employee. So the last thing you want is unexpected charges on your bill every month. We’ve narrowed down the top 5 reasons businesses could be overspending on their mobile contracts and how to stop this happening in the future.


How Does This Happen?

Each mobile contract has a monthly allowance that includes calls, texts & data. If this inclusive monthly allowance is exceeded you will be charge out of bundle rates that could be very expensive. Ensure that you are aware of what is included in your monthly allowance.


1. Directory Enquiry Calls

The most common directory enquiry number is 118 118 and calls to this number number cost £4.49 per call plus £4.49 per minute (minimum 60 second charge applies) So that’s a minimum of £8.98 for a single call!

How to limit this:

Use your inclusive data and try to google it first. If your 3G/4G signal is poor & you can’t access the internet, then try 0800 118 3733, a free alternative. And remember, whatever service you use, DO NOT allow the operator to transfer you, simply dial the number from the free text.


2. Internet & Data Charges

Probably the most common cause of excessive overspending on business mobile contracts. We use the internet today for everything and can typically spend 4+ hours a day browsing. This can really add up and cause you to exceed your inclusive monthly data allowance. Once you go over this, you will be charged out of bundle data rates.

How to limit this:

To reduce the data usage on your mobile each month:

  • Use Wifi as much as possible for streaming movies, playing music etc
  • Ensure Apps are closed down and are not running in the background
  • Check that Wifi Assist is switched off on the phone


3. Non-Geographic Calls

Non-geographic calls are typically those made to numbers starting with 05, 08 and 09 and tend to vary in cost. Be aware of the cost to call before you dial the number..

How to limit this:

The website SayNoTo0870 provides a list of alternative 01/02/03 numbers or free 0800 and 0808 numbers that can be used instead.


4. Picture Messages

When sending messages, these can sometimes be converted into Multimedia Messages (MMS) and this can occur when:

  • Your message includes an emoticon or emoji
  • Your message is sent to an email address instead of a phone number
  • You’re sending a group text message
  • Your text exceeds the character limit; different for different phones
  • Your message has a subject line

How to limit this:
Rather than sending these messages as a text, try using apps that allow you to communicate via 4G or Wifi. Apps such as Facebook Messenger, WhatsApp and Snapchat enable you to send picture messages via your inclusive data.


5. Text In Competitions & Premium Rate Services

Premium rate services tend to be 4,5 or 6 digit numbers you can call or text, like entering a TV competition, voting on a TV show or automatic alerts like football scores.

How to limit this:
If there are premium rate texts charges on your mobile phone bill, you can use the Phone-paid Service Authority to establish what they are.  The service will advise you of the company responsible for the charges and how to stop them.


How we help our customers limit their overcharges

For many of our customers, trying to keep track of overspend is alot of work and time, time they cannot afford to spend analysing their bills. That’s why our award winning customer service team carry out regular account reviews to keep an eye on your spending every month. They will then contact you if there are any unexpected charges on your bill or if you have exceeded your inclusive monthly allowance. They will also advise you on the best options to ensure that you don’t have any unexpected charges at the end of the month.


If you think you are overspending on your current mobile contract, please get in touch with our team on 01748 835599 or fill out our contact form here for a no-obligation account review and see how much we can save you.


No comments