Traditional Phone Systems vs VoIP – Which Is Best?

With a market full of telephone system options, it can be confusing to see which is best for you & your business. So we have put together this quick guide to help you decide.


Traditional Phone System or PBX

This type of a system includes a physical exchange box on your business premises that gives you a traditional solution which operates on both a existing analogue & digital lines. This simple yet scalable option is ideal for businesses with limited connectivity, or those which want a full ownership option of a cost effective system.

  • A reliable system which can be maintained from your own premises
  • Regardless of the internet connection available, you can rely on making and receiving high quality crisp phone calls.


  • On top of the system cost, traditional phone systems, will incur additional call charges.
  • To ensure its reliability, it is advised that maintenance is carried out on your system – which comes at an additional cost.
  • Less traditional systems are being sold – so trying to source maintenance and perform repairs can be difficult
  • By 2025, traditional ISDN lines will be unsupported – meaning a traditional system would only be supported alongside SIP trunks.


Hosted VOIP System

Available on both traditional and hosted systems which have reliable connectivity, VOIP is a premium service which delivers high quality voice calls over a data connection – significantly reducing the costs of calls and reducing overheads of traditional line rentals.

  • Reduced costs of calls
  • Simple set up and configuration
  • Flexibility – cost effective and speeds to add/remove new users as and when needed
  • Reduced overheads of traditional line rentals
  • Call management – if connectivity goes down it is possible to temporarily divert all calls to a mobile until the connection is back up and running


  • Poor internet connection may affect the phone call quality
  • Maintenance fees are required as part of the package

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